General policies

Returns

Secretly Store can usually provide a full refund if:

1. CDs, LPs, Cassettes, etc. are undamaged and unopened.
2. Clothing is unwashed and unworn.
3. A return is requested within 30 days of receiving a shipment.

However:

1. Most discounted and sale items are non-returnable.
2. Customers must pay for shipping on returned orders.
3. Secretly Store cannot refund digital downloads.

Order cancellation

1. Please contact orders@secretlystore.com as soon as possible to cancel an order.
2. Sadly, Secretly Store cannot cancel an order once it has shipped.

Preorders

1. Preorders ship two weeks before release date for international addresses and one week early for US orders. Usually this means records arrive before street date, and we truly apologize if your preorder arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier.

2. All items in an order ship together, so expect a delay if your shipment includes a preorder. If this is bothersome, you are free to place two separate orders - one with the preorder and another with the already available albums.

Shipping

1. If an item is returned to us as undeliverable, please note that we will need to charge additional shipping fees to re-send the package.
2. We cannot be held liable for packages that are lost en route.

Damaged / defective items

Occasionally customers received items that are damaged or defective. Please contact orders@secretlystore.com with your order # and a description of the issue (preferably with photos), and we will likely send a replacement. However, we will not attempt to test the vinyl before shipping it, even if you ask nicely.

Customs fees

Occasionally, international Secretly Store shipments are subject to customs fees, and it’s always a real bummer. However, we are unable to anticipate these charges, and our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thanks for understanding.